Boonwerks Inc.
Refund Policy
This Refund Policy explains how Boonwerks Inc. ("Boonwerks", "we", "us") handles refunds for our subscription and usage-based services. By purchasing or using the platform you agree to this policy.
1. Subscription Plans
Monthly Plans: Cancel anytime. Charges already processed are non-refundable, but access continues through the current billing period.
Annual Plans: Eligible for a full refund if canceled within 14 days of purchase. After 14 days, fees are non-refundable and service continues until the end of the term.
2. Usage-Based Charges
Non-Refundable: Usage charges, add-on credits, professional services, and overage fees are final once incurred. Credits do not expire and cannot be exchanged for cash value.
3. Service Credits
We may issue account credits rather than refunds for the following:
- Platform Downtime: Unplanned outages exceeding 24 consecutive hours, confirmed by Boonwerks.
- Billing Errors: Mistakes caused by Boonwerks that result in overcharges.
- Feature Defects: Critical bugs that materially prevent use of a paid feature and cannot be mitigated within a reasonable time.
4. How to Request a Refund
Submit requests in writing to team@boonwerks.com with your account ID, invoice number, and details about the issue. We respond within 5–7 business days and may request additional information to validate the claim.
5. Additional Terms
This policy is governed by the laws of the State of Wyoming. Chargebacks or disputes filed in violation of this policy may result in account suspension. Boonwerks reserves the right to deny refund requests that fall outside the conditions listed above.
Questions about this policy?
Boonwerks Inc.
30 N Gould St Ste R
Sheridan, WY 82801
Email: team@boonwerks.com